Terms and Conditions

This site is owned by D.F.A.O. Limited, Company No. 3432414 whose registered office is at 135 Frimley Road, Camberley Surrey, GU15 2PS.

In the following conditions the "Company" means D.F.A.O. Ltd and the "Customer" means the person buying the product from the "Company".

Headings:
The headings of the clauses in these conditions are intended for reference only and will not affect the construction of these conditions. These terms will govern the contract between the parties save as may be varied in writing.

Representations
No statement, description, warranty condition or recommendation contained in any catalogue, price list or advertisement or communication or made verbally by any agents of employees of the Company shall be construed to enlarge, vary or override in any way thereof any of these conditions.

Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Company shall be subject to correction without any liability on the part of the Company.

Customer Obligations
The Customer is responsible for the accuracy of all the terms of the Order placed in response to the Company’s quotation. The Customer acknowledges that it has checked the accuracy of all specifications and measurements in the Order and the Company accepts no responsibility for any errors therein.

The Customer shall supply the Company with any information required to enable the Company to carry out the work necessary to complete the order

The Customer is responsible for insuring the goods against all usually insurable risks from the time the goods are delivered to the Customer.

The Customer is liable for any loss or extra cost incurred by the Company as a result of any failure by the Company to give accurate or any instructions and for any construction delays on delivery notes or for any other default by the customer.
It is the Customers responsibility, regardless of delivery address, to satisfy themselves on delivery that the goods are as ordered and are of satisfactory quality. The Customer must:
a) check the quantity of received goods is correct
b) ensure correct identification of face and reverse of fabric

In the event of any discrepancy whatsoever, the Customer must notify the Seller within 7 days of delivery of consignment and before the goods are processed in any way. Otherwise the Company accepts no responsibility for any claim


It is the responsibility of the Customer to instruct the Company of any additional fire proofing or higher rub test on upholstery fabric that may be required to meet special regulations relating to particular usages of place of installation. If the customer does not supply this information in writing with the Order goods will be supplied to meet normal domestic regulations and the Company will not be responsible for any loss arising

The Goods
The quantity and description of the goods shall be set out in the Company's quotation.

The Company may make any changes in the specification of goods which do not materially affect their quality or performance required to conform with any applicable statutory requirements where the goods are supplied to the Company's specification.

Goods are sold on the clear understanding that exact matching between batches or co-ordinating products cannot be guaranteed.

The Company's goods are intended for use in a domestic environment and are designed to assist in meeting the requirements of current legislation for contract furniture. If the Company's upholstered goods are intended to be used in a contract environment the Customer, when placing an order, must notify the Company accordingly to enable compliance with the requirements of the Furniture and Furnishings (Fire) (Safety) Regulations 1988 and/or other appropriate legislation.

Photographs and samples are for illustrative purpose only and may not exactly match the product itself.

The Company reserves the right to withhold any product at any time.

Seconds or ex showhouse furnishings are sold as seen and the Company cannot be held liable for the quality thereof.


Price and Payment
The Price shall be that as stipulated in the Company's published price list current at the date of order of the goods. In the event of any increase in the cost to the Company of materials, labour, overheads or any increase in taxes or duties, the Company may increase the price payable under the contract upon written notice. If notice of price increase is given by the Company, the Customer shall have the right to cancel the order and receive back any sums they have paid. Notice of cancellation must be received in writing by the Company within 7 days of delivery of the notice price increase to the Customer.

Quotations are submitted subject to prices pertaining at the date of quotation preparation. The Company will honour any quotation if accepted within 3 months of such preparation.

The price shall be the price contained in the quotation subject to any variation requested by the customer. Any alteration to the specifications of the work set out in the quotation by the Customer will be accepted by the Company on the basis that this work is an extra and will be charged for as such. Any alteration must be in writing.

The Customer shall pay in full with the order. No goods will be delivered until full payment is received. No exceptions can be made to these payment terms.

The purchase price shall be the price contained in the quotation and there shall be added to the purchase price VAT or other chargeable tax at the rate prevailing at the date of the tax point.

Interest
The Company reserves the right to charge interest at 3% per annum above the base rate of HSBC Bank plc on all overdue accounts. Interest will be deemed to accrue on a day to day basis from and including the date for payment of the invoice.

Warranties and Liability
Any manufacturer's warranties in relation to electrical goods only will be passed to the client. The Company does not provide any warranty cover against defect in its own right.

Insofar as is permitted by law, the Company’s liability under these terms and conditions will be limited to making good any shortage or non-delivery, to replace or repair any goods which are received by you in a damaged or defective state or to refund to you any sums actually paid by you for the goods in question. The Company will not be liable for any indirect or consequential loss or damage arising and will have no liability for any failure or delay in delivering goods or any damage or defect in goods delivered which is caused by any event of circumstance which is beyond the Company’s control.

Usage
Although the Company may make recommendations on usage, it is the responsibility of the Customer to ascertain suitability of the goods for any particular purpose. The Customer must not rely on the Company's skill or judgement. The tips and recommendations appearing hereafter are advisory only and the Company does not accept any liability in respect of them. The Company will notaccept any liability arising in respect of any loss or damage or deterioration in the condition of any goods sold caused by usage, shrinkage, cleaning processes, atmospheric conditions or assembly, make-up and installation or general application. The Company's liabilities shall not exceed the value of the goods sold.

Delivery
If the Company is unable for any reason outside its control to deliver the goods ordered by the Customer (force majeure) then any sum paid by the Customer will be refunded. The refund will be made as soon as possible and the Company will not be obliged to offer any compensation for loss or any damage arising

Delivery of the products shall be made by the Company or his agent notifying the Customer that the products are available for delivery to such place as the Customer may specify at the time the Order is placed.

The Company shall use its reasonable endeavours to meet any date agreed for delivery. The Company shall not be liable for any delay in delivery howsoever caused.

Where an Order contains more than one item all items will be delivered at the same time once all items are available, if reasonably practical

Quotations are subject to delivery/installation being carried out in normal working hours. Any work required to be undertaken 'out of hours' may attract a further charge which would be advised in advance.

It is the Customer's responsibility at the time of placing the order to make sure that they are aware of the Company's current delivery charges.

Smaller items may be sent with parcel companies who will attempt delivery on a weekday without notice. Failed deliveries will be carded so that the customer has another opportunity to accept delivery. If a third delivery becomes necessary the cost will be charged to the Customer as required by the parcel handler.

For deliveries outside the U.K., please contact us.

Should the Company be delayed in or prevented from making a delivery/installation owing to any cause whatsoever beyond the Company's control, the Company shall be at liberty to cancel or suspend the order without incurring any liability for any loss or damage resulting therefrom.

All contracts, orders and quotations are made subject to the Company’s right to withdraw or cancel the same (without liability on our part) by reason of interruption or suspension or delivery, short supplies, increased prices of the suppliers arising from causes beyond the Company’s control.

Title and Risk
The Company will accept no responsibility for any loss arising after goods have been delivered and it is the Customer’s responsibility to take all necessary steps to protect materials on site and to insure them for the full re-instatement cost in the event of theft, fire, flood and other insurable risks.

The Company cannot take responsibility for materials damaged at the site/installation address by other trades or forces.

All goods provided will remain the property of the Company until payment of all amounts due from the Customer have been paid in full. All such goods shall be at the risk of the Customer from delivery.

If the Company intend to move the goods on site this is entirely at the Customer's own risk and the Company and its nominated sub contractors cannot be held responsible for any subsequent loss or damage to goods on site, in transit or in respect of any storage then occurring.

Ownership of rights
All rights, including copyright, in this website are owned by the Company. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, con-commercial use is prohibited without the permission of the Company. No person is permitted to modify, distribute or re-post anything on this website without the Company’s written consent.

Accuracy of Content
The Company has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only.

The Company has made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours displayed will depend on your monitor, we cannot guarantee that your monitors' display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, the Company disclaims all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. The Company shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Damage to your computer
The Company makes every effort to ensure that this website is free from viruses or defects. However, it cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. The Company shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Availability
All items are subject to delivery time excluding the ranges held in stock. It is the Customer’s responsibility to check delivery dates/availability of goods when placing the Order.

Acknowledgement and Acceptance of your order
If you have supplied us with your email address, we will notify you by email or telephone you to confirm we have accepted your order. At this point the contract for our sale and your purchase of the goods shall be made.

Restrictions on Purchase
Where the order concerns the sale of knives the Customer confirms that it is over the age of 16.

Changes to Legal Notices
We reserve the right to change these terms and conditions from time to time and you should check them before placing an Order.

Movement of curtains in situ
Atmospheric conditions such as temperature and humidity can vary. As these are beyond the Company’s control. The Company cannot therefore accept responsibility for movement in curtains when hung. Heavier fabrics, especially those with thicker wefts of cellulosic yarns may react to changing humidity.

Removal/transportation/storage of customers own goods/furniture
In this instance the Company and its sub contractors cannot be held responsible for any damage or loss of or replacement of customers own goods/furniture within the customer's property.

General
Any notice required or permitted to be given by either party to the other under the conditions shall be in writing and in the case of notices to the Company addressed to the Company at its registered office or in the case of notices to the Customer at the Customers address as provided to the Company.

This contract shall be governed by the law of England and Wales and any dispute, question or remedy howsoever arising determined exclusively by the Courts of England and Wales.